Altec is able to serve your new and replacement parts needs. You can be assured that you will receive parts that meet the required Altec Quality and Engineering standards.
Frequently Asked Questions
Do I need an operator/parts manual for my equipment?
Yes. Regulations state that all equipment must have an operator’s manual on site during operation. For the safety of our customers, Altec also requires the possession of a parts/maintenance manual in order to take advantage of the technical support we provide with the purchase of every unit. Without these manuals, your operators and mechanics do not have the tools to safely and effectively operate, maintain or repair your Altec equipment.
How can I get a manual for my equipment?
We offer both operator’s and a combination parts/maintenance manual for most equipment. Call us on 03 8788 8000 or send us a request via firstname.lastname@example.org. Manuals are produced to correspond with equipment serial numbers to ensure the safety of your crew and accuracy of maintenance and replacement parts. Altec provides some manuals for current Altec equipment owners.
How do I receive a quote or order a part?
You may reach us by phone 03 8788 8000 or email email@example.com. Alternatively, you may fill out the Contact Us form on our website and send us a request. you can also attach a photo of the existing part that needs replacement.
Can shipping be expedited?
Items not in stock are subject to supplier availability, and will be shipped as quickly as possible when received.
Do I need my serial number?
Yes. As Altec equipment is very customisable, it is very important to provide the serial number at time of ordering to ensure the correct parts are received. The serial number is located on the turntable or pedestal of the unit on a stamped serial number tag. Often, then final assembly number on the body or even chassis VIN number can also be used to access records.